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  • Your consumer rights

    Found in Consumer rights and complaints / Your consumer rights

    You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.

  • Vehicle licensing and road user charges

    Found in Transport / Keeping a vehicle on the road / Vehicle licensing and road user charges

    To be on the road legally, your car needs to have a current licence. You’ll also need to pay road user charges (RUC) if your vehicle runs on diesel or electricity, or both — including plug-in vehicles that run on petrol.

  • Borrowing against the value of your home

    Found in Housing and property / Borrowing against the value of your home

    If you own a home, you may be able to borrow money if you’ve paid off enough of your loan. The type of loan you get depends on your circumstances.

  • What is a credit record

    Found in Consumer rights and complaints / Debt and credit records / What is a credit record

    Find out what is on a credit record, who can access your credit record, and your rights to change information on it.

  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If you buy products that do not work like they’re meant to, are faulty, or have not arrived in time or in acceptable condition, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Fishing

    Found in Recreation and the environment / Hunting and fishing / Fishing

    You need to obey some laws and regulations — these can depend on where and what you’re fishing.

  • How to make a submission on a bill

    Found in Engaging with government / Consultations — have your say / How to make a submission on a bill

    How to find out what parliamentary bills are open for public feedback and options for how to make a submission.

  • Financial help for people with a disability or illness

    Found in Health / Financial help and services / Financial help for people with a disability or illness

    If you have a disability or illness you might be able to get an allowance, subsidy or loan to help with your expenses. Financial assistance is available for all citizens.

  • Work that leads to residence

    Found in Immigration and visas / Get a visa to work in NZ / Work that leads to residence

    If you’re 55 or younger and want to live in New Zealand (NZ) permanently, you can apply for a resident visa, or a work visa that leads to residence after working here for 2 years.

  • Maintaining your house and garden

    Found in Health / Help in your home / Maintaining your house and garden

    If you have ongoing health problems, an injury or a disability, you can get help with housework, buying furniture or appliances, and some essential maintenance. First check that you’re eligible.

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